Corporate customers typically have complex documentation or localization needs. A large number of projects might run in parallel, and it is not uncommon for companies to have in-house writers, editors, and other documentation specialists who work on these projects. Companies may also have separate divisions or departments managing their own projects and resources more or less independently of each other.

The corporate customer account is the best choice when:

• You want to centralize the management of a large number of projects that run in parallel.
• You have multiple individuals handling documentation and localization projects, possibly spread over different divisions or departments.
• You want to use in-house resources such as writers or editors in Biblioso projects.
• You want to centrally track the projects, managers, resources, and costs within or across departments, divisions, or the entire company.
• You want to outsource your documentation and localization processes.

Creating a corporate account begins with an account registration. Initially, your account only has access to a subset of services until we have a chance to discuss your specific requirements as well as the terms and conditions for using Biblioso. If you agree, we will fully activate your account, so that you can access all services available to corporate customers.

Biblioso customers must agree to our terms and conditions and must sign an NDA agreement to ensure that no hostile actions are conducted against Biblioso and its service contributors, customers, and other visitors and users of the Biblioso Portal, including pouching of resources, launching attacks against our Web site, or reverse engineering the features of the Biblioso Portal.

As a corporate customer, all of Biblioso’s services and service packages are available with standard rates and volume discounts or outsourcing options. An account manager is assigned to you as your direct Biblioso contact for all administrative matters. You get access to Biblioso with all of our project, document, and enterprise management services. At any point in time, you have access to status reports, files, discussions, and issues for every project of your organization.

Beyond the capabilities of individual customer accounts, corporate accounts enable you to:

• Grant individual user accounts from your organization the right to create approved user accounts at Biblioso.
• Grant your user accounts the right to create projects for your organization at Biblioso.
• Delegate the project sponsor role between users in your organization.
• Assign in-house resources a contributor role in your own projects at Biblioso.
• Quickly check the status of each individual project of your organization at Biblioso. Global Admins can check the status of all projects across the entire organization. Administrators of organizational units can check the status of each individual project within the scope of their organizational unit.

Customers communicate with Biblioso through phone or e-mail. We prefer e-mail over telephone, if possible.

As part of our quality management processes, you have access to an account manager. The account manager is your personal Biblioso contact to discuss administrative issues. You also will be assigned a preferred project manager to manage your projects. The project manager is the primary contact for all project-related issues. You also have access to our technical support group through e-mail to discuss technical issues and ask questions.

If you have any issues that your account manager, your project manager, and the technical support group are unable to handle, you can directly contact Biblioso management through e-mail. Click on Contact Us for contact information.