While benefits may vary based on work location and the nature of the job, in general our employees have access to a 401(k)-retirement plan, disability coverage, an Employee Assistance Program (EAP), life insurance, health insurance, paid vacation and sick time, and paid holidays.
This is a contract position approved through June 30th, 2026 and may extend.
In this role, the nature of the work is dynamic and requires a collaborative attitude. While you have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment.
• Compliance Content Management:
• Review and update external staff-related content online to reflect on the latest policies and regional labor laws.
• Coordinate with the external staff compliance team to validate updates and ensure alignment with compliance standards.
• Maintain version control and documentation of all changes for audit readiness.
• Policy Verification:
• Submit updated content drafts to stakeholders and track updates.
• Ensure all updates are reflected in the external staff resources and linked resources.
• Content Collection & Editing:
• Gather updates from compliance, procurement, and regional sponsor teams.
• Draft and edit bi-monthly bulletins for sponsors and extended partners, incorporating updates.
• Publishing & Distribution:
• Coordinate with the external staff compliance team to finalize and distribute bulletins.
• Archive bulletins and maintain a communication log for reference and compliance.
• Meeting Coordination:
• Support recurring meetings with the external staff compliance and policy teams.
• Track action items and follow-up with third-party suppliers on compliance updates and deliverables.
• Sponsor Comms & Training:
• Support the rollout of sponsor training materials and updates.
• Respond to org sponsor queries and route unresolved issues to the appropriate support channels.
• Compliance Monitoring:
• Track sponsor engagement and training completion.
• Monitor compliance dashboards and flag non-compliant items for follow-up.
• Query Setup & Maintenance:
• Design and maintain structured queries to support AI agent readiness for external staff operations.
• Ensure queries are aligned with key policy areas and updated as new guidance is released.
• Knowledge Pool Development:
• Curate a centralized knowledge base of FAQs, policy references, and operational workflows to support the external staff operations team.
• Collaborate with technical, operations, and other teams to integrate this knowledge into AI tools and dashboards.
6. Tactical & Operational Support
• Provide day‑to‑day operational support for program management and compliance initiatives, ensuring smooth execution of ongoing workflows.
• Support intake, triage, and routing of operational requests from stakeholders across different orgs and departments.
• Monitor operational queues, surface emerging issues, and escalate blockers to the appropriate teams.
• Assist in preparing operational reports, status summaries, and recurring business updates for leadership.
• Contribute to continuous improvement efforts by identifying workflow gaps, proposing enhancements, and supporting rollout of process updates.
• Validate special exceptions
• Assist with annual policy review (check all links, grammar, formatting, etc.)
• Help analyze trends and understand volumes of inquiries (excluding exceptions) on a quarterly basis
• Assist with updates to the AI system content and documentation
To apply for this job email your details to resumes@biblioso.com