Hardware Lab Assistant (Permanent)

Please Note 

We are seeking a junior, intern-level person for this role, eager to assist and learn from the more advanced server lab technicians that we currently have on this team. An ideal candidate would have experience with test environments, server hardware, server administration, and server bring-up including racking, assembly, component troubleshooting, imaging, and debug. We are not expecting applicants to cover the majority of skills listed in the job description. 

This person is intended to be promoted to Lab Technician when their skill level is satisfactory and there is a confirmed opening on the server lab technician team, and will receive an appropriate pay raise at that time.

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Schedule

Please note that our lab provides 24/7 service, and we may need this person to come in at different hours to cover for callouts and open positions from our evening/night shift teams.

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Team Environment

In this role, the nature of the work is dynamic and requires a collaborative attitude. While you will have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment.

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Physical Infrastructure

• Vendor and logistics coordination for deployment.
• Manage all aspects of end-to-end physical infrastructure for Hardware Engineering and Testing.
• Integrate support and coordination with other lab sites for solution delivery.
• Physical implementation of racks, network equipment, power distribution units and monitoring and automation tools.
• Build out and deployment of servers with associated wiring, configuration, and monitoring.
• Design and deployment of cabling and power needs to support all hardware. Includes all aspects of electrical engineering, board troubleshooting, and validation.
• Server disassembly/reassembly – can lift up to 35lbs repeatedly.

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Administration & Support

• Design and administer servers, VMs, and private networks/testing domains. Includes the typical admin and tech stack of Hyper-V, AD with integrated DNS and imaging, as well as operations tools such as SCCM.
• Troubleshoot and resolve issues in new and existing infrastructure.
• Carry out typical support activities to intake requests for issues and changes, investigate issue root causes, and implement fixes at all software and hardware levels.
• Implement designs from various teams to support hardware validation and qual work. Includes rapid POC for ad-hoc requests, dedicated bench test support.
• Enable remote workers to carry out any physical dependencies for qual and validation work.
• Set up and configure equipment for threshold and physical validation. For example, set up oscilloscopes and capture mechanisms.
• Coordinate with ODM/ISV and other needs for any onsite physical rework, such as firmware flashing, hotfixes, board soldering.